Our Commitment

The Steve Loates Music Centre ("Music Centre")  respects your right to protect identifiable information about you (“Personal Information”). Music Centre is taking steps to ensure that the Personal Information you provide to us is protected. The purpose of this Privacy Policy is to inform you about why we collect and how we use Personal Information, and to provide you with contact information should you have any questions or concerns about Music Centre’s privacy practices.

What Personal Information does Music Centre Collect?

Music Centre recognizes that you may have provided, and may continue to provide us with Personal Information. Personal Information that Music Centre collects includes information such as your name, home address, telephone number, e-mail address, and financial information (such as credit card information, and credit history). From time to time, Music Centre may also collect information about your purchase patterns, personal preferences and your demographics (such as your age or gender).

You may have provided Music Centre with your Personal Information while visiting our web site,  while enrolling in a music class, or while submitting an online purchase.

How does Music Centre Use Personal Information?

Music Centre may use your Personal Information for the following purposes:

• Completing purchase and service transactions with you;
• Responding to your requests for information regarding Music Centre products, services and pricing information;
• Providing you with information about programs and classes offered through the Music Centre's Yamaha Music School and administering these classes and programs;
• Improving our products and services by better understanding your musical needs; and
• To advise you of products or services that may be of interest to you.

Disclosure of Your Personal Information

Music Centre does not sell or trade your Personal Information.

Music Centre may also disclose your Personal Information as permitted or required by law. For example, Music Centre will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.

In the event of a sale of all or substantially all of the assets of the Music Centre, Music Centre may transfer Personal Information in its control to a third party purchaser agreeing to use Personal Information for the same reasons identified in this Privacy Policy.

Your Consent

By choosing to provide Music Centre with your Personal Information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any Personal Information. If you do not agree with these terms, you are requested not to provide Music Centre with your Personal Information or to Music Centre in order to implement choices you may have. For example, you way withdraw from receiving communications from Music Centre or from having your Personal Information used for market research purposes. Unfortunately, certain services can only be offered if you provide Personal Information to Music Centre, therefore if you choose not to provide us with required Personal Information Music Centre may not be able to offer you those services.

Withdrawing Your Consent

If you prefer that we do not use or disclose your Personal Information for any or all of the purposes outlined, including marketing purposes or consumer research, you may let us know at the time of collection, or at any time by calling Music Centre’s Privacy Officer at (905) 639-4465 or by visiting our web site at www.yamahamusiccentre.com/privacy policy. Please note that if you do not consent to Music Centre’s use and disclosure of your Personal Information, this may affect our ability to provide you with particular products and services.

Does Music Centre use Cookies?

A “cookie” is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the Web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your Web surfing experience. Music Centre uses cookies to track customer visits through our site. This information enables us to save you time when returning to the site by saving your password so you don't have to re-enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive. And although you may receive cookies from many different sites, each cookie can only be read by the Web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.

Accessing Your Personal Information

You can access and review your Personal Information held by Music Centre and make corrections to it. Please call our Privacy Officer at (905) 639-4465. Music Centre reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate.

Music Centre will endeavor to provide the information you require within a reasonable time and no later than 30 days following the request.

Retention of Your Personal Information

Music Centre will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.

Contacting Music Centre About Your Personal Information

If you wish to withdraw or change your consent to Music Centre’s use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact our Privacy Officer at (905) 639-4465 or by email sloates@yamahamusiccentre.com.