Steve Loates Music Gallery's Guarantees

30-Day Best Price Guarantee
Buy with confidence. If you find a lower advertised price from any authorized Canadian dealer, call or email us. We’ll match any verifiable advertised price before or after the sale. If you’ve already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via phone or email and we’ll refund the difference after verification.¹

30-Day 100% Satisfaction Guarantee
If you are not completely satisfied with any product², return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 30 days from the shipping date. That’s the best guarantee in the Canadian music industry.

1. For Internet requests, please contact us at online support and have the competing website address (preferably the specific product page URL) included for our representative. We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer). Steve Loates Music Centre will match combined or multiple offers at its sole discretion.

2. The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, recorders, harmonicas, clothing/footwear, body jewelry, cassettes, CDs, DVDs, videos, cleaners, polishes, and polishing cloths.

Steve Loates Music Gallery only accepts returns made within the first 30 days from shipment. Should you find it necessary to return any merchandise, it must be shipped within this 30-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 20% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.